Last updated: September 26, 2025
This Privacy Policy describes how Vista AI, Inc. and its affiliates (collectively, “Vista AI”, “we,” “us,” or “our”) collects, uses, and discloses personal information, including through our website at www.vista.ai or other websites we maintain that link to this Privacy Policy (collectively, the “Website”). This Privacy Policy does not cover our processing of personal information you provide pursuant to commercial agreements with us, for example, agreements with our customer organizations. In those cases, our processing is governed by our agreements with those entities.
In the course of operating our business, we collect information from visitors to the Website and in other contexts, some of which constitutes personal information. Generally speaking, personal information is information that identifies or is linked to a particular identified or identifiable person. Examples of personal information include a person’s name, email address, and other contact information, and identifiers that are associated with the person. Personal information we most often collect is a person’s name, work title, and work contact information. However, we also may collect technical information, as further described below. This Privacy Policy does not cover aggregated information or information that does not identify, or cannot be reasonably linked to, any individual.
Typically, we receive personal information directly from individuals about themselves or others in their organization. For example, our customers and potential customers may provide personal information of their personnel in the course of our sales discussions. In some instances, we may collect information about a person from third party sources, such as when conducting a background check. We also collect personal information through our Website, such as when you request or subscribe to receive information about our company and offerings through the Website. Our web servers also collect information from Website visitors such as the IP address of the device the visitor uses to browse our Website, the browser type and version used, and the time zone setting, operating system, and platform of the device.
Cookies are small files that are stored on your browsing device when you visit our Website. We use cookies and similar technologies to do a number of things such as remember your preferences, allow certain of our web-based features to function, and analyze activity on our Website in an aggregated manner. Cookies do not themselves store information that identifies you, but they are often used in a manner such that they can be associated with you.
Here are the types of cookies you may encounter in using our Website:
Cookies may be set by our Website or by third parties we use for certain functions. Most Internet browser settings will allow you to accept, reject, delete, and otherwise manage cookies set when using that browser. You may find more information about this at https://allaboutcookies.org/. You may also avoid receiving cookies by browsing the Website using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Microsoft Edge, and “Private Browsing” in Firefox and Safari). Blocking our strictly necessary cookies will prevent certain functions of our Website from working properly or at all. We analyze usage of the Website using Google Analytics. In addition to managing Google Analytics by managing its cookies, you may deactivate Google Analytics by using a browser plug-in found here.
We use the personal information we collect to fulfill the purpose for which it was provided or collected. For example, you may provide us with the personal information of the individuals in your organization responsible for procurement or billing and we will use that information in relation to those roles. We may also use your personal information: (1) to provide you with information and services that you request from us; (2) to provide you with email alerts, event registrations, and other notices concerning our offerings, or events or news that may be of interest to you; (3) to carry out any contracts or other business relationships entered into between us and the organization you represent; (4) to improve our Website and present its content to you; (5) to comply with laws and regulations, including inquiries and investigations by governmental authorities; (6) for testing, research, analysis, and development of our offerings; (7) to prevent, detect, or investigate data security incidents or protect against malicious, deceptive, fraudulent, or illegal activity, and (8) for any other purpose with your consent.
We may disclose personal information: (1) to our subsidiaries and other affiliates; (2) to contractors, service providers, and other third parties we use to support our business; (3) to fulfill the purpose for which you provide it; (4) to a buyer or other successor in the event of a sale or transfer of some or all of our business or assets; (5) for any other purpose disclosed by us when we collect the information; (6) to comply with any court order, law, regulation, or legal process, including responding to any government or regulatory request; (7) to carry out any contracts or other business relationships entered into between us and you or the organization you represent; (8) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our customers, or others; or (9) with your consent. We do not sell or otherwise share personal information with third parties for their direct marketing purposes.
You may have certain rights with respect to your personal information we process depending on the laws and jurisdictions that apply to you. These rights typically include the right with respect to your personal information to:
Each of the above rights is subject to certain limitations and exceptions, depending on the applicable law. If you would like to understand which of these rights may apply to you or submit a request to exercise them, you may contact us as noted in the Contact Information section below.
Vista AI is headquartered and principally operates in the United States and personal information we collect will be processed there. You should expect that any personal information you provide to use will be processed in the United States.
We will retain your personal information as reasonably necessary and proportionate to achieve the purposes for which the personal information was collected and processed as outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Some applications and services embedded within, or linked from, our Website are controlled by third-party providers. These third-parties may use cookies, alone or in conjunction with other tracking technologies, to collect information about you when you use our Website or navigate away from our Website. These third parties have privacy policies that differ from ours. We do not control these third-parties or their privacy practices, and this Privacy Policy does not apply to any third-party website or service you may access through our Website. If you have any questions about a third-party provider’s privacy policies or advertising, you should contact the responsible provider directly.
We use physical, technical, and organizational security measures designed to safeguard personal information. These measures aim to protect personal information we collect and prevent its loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite these efforts, no measures can guarantee security, particularly information transmitted via or connected to the internet.
We will post any changes we make to this Privacy Policy by posting an updated Privacy Policy with the changes. The date this Privacy Policy was last revised is identified above. You are responsible for periodically visiting this Privacy Policy on our Website to check for any changes.
Your browser setting may allow you to automatically transmit a “Do Not Track” (“DNT”) signal to websites and online services that you visit. Since there is no consensus about what DNT means in this context and how to implement DNT signals, like many other businesses, our website does not respond to these DNT signals.
If you have questions or comments about this Privacy Policy, please contact Vista AI at info@vista.ai.
Our mailing address is:
Vista AI, Inc.
431 Florence Street, Suite 100
Palo Alto, CA 94301